NotchMindOpen Settings → License to see your status.
Statuses
| Status | What it means | What to do |
|---|---|---|
| Licensed | Activated on this Mac. | Nothing. |
| License required | No license is active on this Mac. | Paste your key and choose Activate. |
| Validation unavailable | NotchMind can’t reach the license server right now. Your license stays available until the date shown. | Connect to the internet; it checks again by itself. |
| Reconnect to validate | It’s been offline too long. Nothing has been deleted. | Connect to the internet. |
| License on hold | Paused while a payment dispute or a paused subscription is resolved. | Nothing, if it’s resolved in your favour: NotchMind checks every few hours and restores access by itself. Otherwise contact support. |
| License not active | The license was refunded or revoked. | Contact support if this doesn’t match your records. |
Messages when you activate
We could not validate that license key. The key is mistyped or incomplete. Copy it again from your purchase email, including every character, or recover it.
This license is already active on 2 Macs (or however many your plan covers). Every slot is in use. Deactivate one of them, or contact support if one is gone.
This Mac is no longer activated. Select Activate again to use your saved license key. You or the license server deactivated this Mac. Choose Activate again.
This Mac’s secure license key changed. Activate the same license again to restore access. This can happen after migrating to a new Mac or restoring from a backup. Activate the same key again.
This Mac’s clock doesn’t match the current time. Turn on Set time and date automatically in System Settings → General → Date & Time, then try again.
We could not securely save this license on this Mac. NotchMind couldn’t write to the Keychain. Restart your Mac and try again.
License validation could not be verified. Please try again while online. Connect to the internet and try again.
A license check is already running. Wait a moment and try again.
Still stuck
Email support@notchmind.com with the exact message and your order reference. Don’t send your full license key.