Clear before you pay.

How to ask.

Email support@notchmind.com within 14 days of purchase. Include the purchase email and the order or receipt reference. Do not include the full card number or the full license key. Support handles the request with Dodo Payments, the merchant of record, and the refund goes back to the original payment method. This page does not limit mandatory consumer rights.

What a refund does.

A completed refund revokes the associated license and its Smart entitlement. Activated Macs lose access when they next validate. Offline grace does not keep a refunded license working. Do not buy again to recover a missing key. Use the purchase email with Dodo’s customer portal, or ask support.

Find a purchase in the customer portal.

No automatic renewal.

The license is a one-time purchase. The 12-month Smart allowance does not renew and does not charge you when it ends. After that term, Smart stops and the rest of the licensed app remains available for the purchased version line.

Have a question?

support@notchmind.com